Return & Refund Policy

Thank you for shopping with Rapid Fire Solution. We strive to provide quality fire safety products and professional services. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Products may be eligible for return only under the following conditions:

Product received is damaged during delivery
Wrong product delivered
Product has manufacturing defect
Return request is raised within 24 hours of delivery

To request a return, customers must provide:

Order details
Product images/videos
Proof of damage or issue

2. Non-Returnable Products

The following products/services are not eligible for return or refund:

Used or installed products
Fire extinguisher refilling services
AMC & maintenance services
Customized or special-order products
Products damaged due to improper handling or misuse
Products without original packaging

3. Return Process

To initiate a return request, contact us through:

Phone: +91-9354361115
Email: info@rapidfiresolution.com

Our team will review the request and provide return instructions if approved.

4. Refund Policy

Approved refunds will be processed after product inspection.
Refunds may take 5–10 business days depending on the payment method.
Shipping or delivery charges are non-refundable unless the error was from our side.

5. Replacement Policy

If a product is found defective or damaged, we may offer:

Product replacement
Repair support
Exchange with another available product

Replacement approval depends on inspection and stock availability.

6. Cancellation Policy

Orders may be cancelled before dispatch.
Once the product has been shipped, cancellation may not be possible.
Customized and special-order products cannot be cancelled after confirmation.

7. Service Disclaimer

Fire safety equipment must be used and maintained properly according to safety guidelines. Rapid Fire Solution is not responsible for damage caused due to improper installation, unauthorized modification or misuse of products.

8. Contact Information

For return, refund or replacement assistance, contact:

Rapid Fire Solution
Shop No. 312A, Pratap Vihar, Part-1 Kirari Suleman Nagar, Nangloi Delhi – 110086